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SELECTED FOUNDER EXPERIENCE

Perspective earned in practice.

Before founding KAISAN, Ricky Gonzalez led regional IT operations and enterprise initiatives within a multinational manufacturing organization.

These examples describe Ricky’s work in prior employment. Employer names are omitted; the results are historical and are not KAISAN client engagements or promised outcomes.

01 / FOUNDER EXPERIENCE$344Kin procurement savings
Investment & vendor management

Make technology spending work harder.

Partnered on procurement initiatives that generated $344,000 in savings in a previous leadership role.

Context

Regional IT operations within a multinational manufacturing organization.

Leadership contribution

  • Partnered on procurement initiatives and strengthened vendor negotiations.
  • Improved equipment standardization and visibility into subscription costs.
  • Used cost benchmarking to guide technology investments and application portfolio decisions.
The perspective behind KAISAN

A disciplined view of contracts, utilization, and business priorities can create a stronger foundation for investment.

02 / FOUNDER EXPERIENCE10%reduction in annual support tickets
Organization & service improvement

Make IT easier to work with.

Reduced annual support ticket volume by 10% while leading organizational and service improvements in prior employment.

Context

Enterprise IT service delivery across manufacturing and corporate operations.

Leadership contribution

  • Restructured the IT organization and established a dedicated application development group.
  • Formalized service agreements across business units.
  • Led ServiceNow strategy and expansion across self-service, IT operations, service management, and asset management.
The perspective behind KAISAN

Clear ownership, useful self-service, and consistent service practices help technology teams support the business more effectively.

03 / FOUNDER EXPERIENCE>90%patch compliance achieved
Cybersecurity & resilience

Strengthen the systems that matter.

Achieved patch compliance above 90% and validated recovery solutions for all mission-critical systems in a prior leadership role.

Context

Corporate and plant technology environments in a multinational organization.

Leadership contribution

  • Directed 24/7 security operations center coverage in prior employment.
  • Strengthened multifactor authentication, privileged access, and third-party access protections.
  • Established policies covering operational technology security, cloud services, third-party risk, and disaster recovery.
The perspective behind KAISAN

Resilience depends on a coordinated approach to access, maintenance, governance, and recovery.

YOUR NEXT STEP

Let’s give your technology
a clear direction.

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